HOW WE PROCESS YOUR ORDER
Current lead time to ship is 3 to 6 weeks.
SHIPPING INFORMATION
SHIPPING IN THE CONTINENTAL US: UPS Ground or USPS Mail. Pricing is "Flat Rate Tiered", based on the order total. Combined shipments save on shipping cost.
SHIPPING TO ALASKA & HAWAII: Smaller items will ship USPS Priority Mail. Email the complete description of the items you are interested in purchasing and the complete "Ship To" address. We will quote the best option available.
SHIPPING OUTSIDE US: We do not ship internationally.
CANCELLATIONS, REFUND AND RETURNS POLICIES
CUSTOM ITEMS are NOT returnable. This includes all "Shelves" and the complete Willow Tree Branch Collection. Order cannot be cancelled once material has been purchased or construction started.