Shipping

HOW WE PROCESS YOUR ORDER 

Ready to ShipCurrent lead-time to ship is 2 to 3 business days.
  • An automated email will be sent at the time of order.
  • An email will be sent with the tracking information at the time of shipment. The order must include "Ready to Ship" products only. If "Made to Order" items are included, the order will ship complete according to "Made to Order" lead-times. 
Made to Order & Custom: Current lead-time to ship is 2 to 3 weeks.  If you are in a hurry, please contact us and we will expedite your order.
  • An automated email will be sent at the time of order.
  • An email will be sent confirming the current lead-times within 24 to 48 hours.
  • An email will be sent with the tracking information at the time of shipment. 
If you do not receive the above emails please check your "spam" folder or contact us.
If you need more information about your order, contact us anytime. 

EMAILS:  We only email you regarding your order.  We do NOT send promotional emails or share your information with anyone.

SHIPPING INFORMATION

Shipping Methods in Continental US: FedEx Ground or USPS Priority Mail.
Pricing is "Flat Rate Tiered", based on the order total .
Shipping to Alaska & Hawaii: USPS Parcel Post Option. Smaller items will ship USPS Priority Mail. Contact us for a quote. We can check various options for the best value.

 

CANCELLATIONS, REFUND AND RETURNS POLICIES 

If you return your item(s) (for any reason) we will issue a refund less 20% re-stocking fee. The 20% is calculated on the "Online Price" excluding any additional discounts. A return authorization must be obtained prior to the return. Item must be returned within 30 days in the original condition (new uninstalled product). Shipping cost are not refundable. Discounted Shipping: Actual shipping charges will be deducted from refund. Return shipping charges are not refundable.

 

If there is a defect with your purchase we will repair or replace it at no charge. 

Cancellations:  A re-stocking fee will be charged on orders once the items are under construction. 

Custom Items are NOT returnable. Order cannot be cancelled once material has been purchased or construction started.


BE CONFIDENT IN YOUR COLOR CHOICE 

Colors shown on computer screens will vary depending on many different factors. We highly recommend ordering sample plates to insure proper color selection. We will refund the complete cost of the color plates including shipping cost if they are returned in good condition and an order of $100.00 or more is placed. Otherwise, we will refund the cost of the color plates less the shipping cost if they are returned in good condition. Sample Plates are shipped with return prepaid envelope. Just drop it in the mail.

TAXES

Arizona: Items delivered to an Arizona address will be taxed at 6.9%. Resale customers forward via email or fax an Arizona Tax Resale Certificate Form 5000A. If you need a form sent to you, please contact us.

Other States: No taxes will be charged for items delivered to any other state.