CANCELLATIONS, REFUND AND RETURNS POLICIES
MADE TO ORDER ITEMS: If you return your item(s) (for any reason) we will issue a refund less 20% re-stocking fee. The 20% is calculated on the "Online Price" excluding any additional discounts. A return authorization must be obtained prior to the return. Item must be returned within 30 days in the original condition (new uninstalled product). Shipping cost are not refundable. Discounted Shipping: Actual shipping charges will be deducted from refund. Return shipping charges are not refundable.
CANCELLATIONS: A re-stocking fee will be charged on orders once the items are under construction.
CUSTOM ITEMS: are NOT returnable. This includes all "Shelves" and the complete Willow Tree Branch Collection. Order cannot be cancelled once material has been purchased or construction started.
If there is a defect with your purchase we will repair or replace it at no charge.